Question 1

What is No Idea's Original?

Accepted Answer

We are a small online boutique curated by music lovers focusing on collecting and selling physical media mostly music and pop culture related. We believe in the power of music to connect people and tell stories, and we strive to share that passion through our carefully curated products.

Question 2

What types of products do you sell?

Accepted Answer

We specialize in vinyl records, magazines, and pop culture collectibles. Our inventory includes both new products and carefully curated pre-owned items. Each piece is selected for its cultural significance and quality, whether it's a rare pressing, vintage magazine, or unique collectible that speaks to music and pop culture enthusiasts.

Question 3

How do you determine your pricing?

Accepted Answer

Most of our products are priced at standard retail prices. However, for highly sought-after or rare items, we set prices based on current market value and Discogs average pricing to ensure fair market rates. This approach helps us maintain accessibility for most items while reflecting the true value of collectible pieces.

Question 4

How do you ensure product authenticity?

Accepted Answer

We meticulously check each pre-owned product before listing to guarantee authenticity. Our team has extensive knowledge of music and pop culture collectibles, allowing us to identify original pressings, authentic merchandise, and genuine items. We only sell original products and never deal in bootlegs or reproductions unless explicitly stated. Each item's condition and authenticity are verified before it reaches our customers.

Question 5

Do you sell both new and used items?

Accepted Answer

Yes, we offer both new and pre-owned products. Our new items come directly from distributors and labels, while our pre-owned selection is carefully curated from collections, estate sales, and trusted sources. All pre-owned items are thoroughly inspected, graded for condition, and guaranteed to be authentic originals.

Question 6

What condition are your products in?

Accepted Answer

All products in our store are new/mint condition unless explicitly stated otherwise in the product description. When we do offer pre-owned items, we clearly indicate their condition grade and provide detailed descriptions of any wear or imperfections. We believe in complete transparency about the condition of every item we sell.

Question 7

How do I create an account?

Accepted Answer

You can create an account by clicking the 'Sign Up' button in the top right corner of our website. You'll need to provide your email address and create a password.

Question 8

I forgot my password. How do I reset it?

Accepted Answer

Click the 'Sign In' button and then select 'Forgot Password?' You'll be prompted to enter your email address, and we'll send you a link to reset your password. The link expires after 24 hours for security purposes.

Question 9

How do I update my account information?

Accepted Answer

Once signed in, click on your name in the top right corner and select 'Account Settings' from the dropdown menu. From there, you can update your personal information, shipping addresses and information.

Question 10

Can I have multiple shipping addresses on my account?

Accepted Answer

Yes, you can save multiple shipping addresses to your account. When checking out, you'll be able to select from your saved addresses or add a new one.

Question 11

How do I delete my account?

Accepted Answer

To delete your account, please go to your account settings and select 'Delete Account.' Once deleted, your account cannot be recovered.

Question 12

How can I contact customer support?

Accepted Answer

You can reach our customer support team through email at info@noideasoriginal.store or send us a message on social media.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), iDeal, Bancontact and PayPal.

Question 14

How do I track my order?

Accepted Answer

Once you completed your purchase, you will receive an email confirmation with your order details. You'll also receive email updates with tracking details once your order ships.

Question 15

Can I modify or cancel my order after it's placed?

Accepted Answer

You can modify or cancel your order within 1 hour of placing it. To do so, log into your account, go to 'Order History,' and select the order you wish to modify or cancel. After the 1-hour window, please contact customer service as soon as possible, though we cannot guarantee changes once processing has begun.

Question 16

What is your shipping policy?

Accepted Answer

We currently ship within Europe with shipping rates that depend on the specific product and your location. We process and ship orders within 1-2 days after your order is placed, ensuring quick dispatch of your items. Shipping costs are calculated at checkout based on your delivery address and the items in your cart.

Question 17

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for items in their original, unused condition with all tags attached and in original packaging. Due to the exclusive nature of our vinyl records and magazines, we maintain strict requirements for tags and original packages to preserve their collectible value. Items that have been opened or removed from protective packaging may not be eligible for return.

Question 18

How do I initiate a return?

Accepted Answer

To initiate a return, log into your account, go to 'Order History,' select the order containing the item(s) you wish to return, and click 'Return Items.' Follow the prompts to complete the return process and receive your return shipping label. Please ensure all original packaging, tags, and protective materials are included.

Question 19

How long does it take to process a refund?

Accepted Answer

Once we receive your returned items, it typically takes 3-5 business days to inspect and process the return. After processing, refunds are issued to your original payment method and may take an additional 5-10 business days to appear, depending on your financial institution.

Question 20

Can I exchange an item instead of returning it?

Accepted Answer

Due to the exclusive and limited nature of our vinyl records and magazines, we do not offer exchanges. However, you can return eligible items within 14 days and place a new order for the item you prefer, subject to availability.

Question 21

Do I have to pay for return shipping?

Accepted Answer

For standard returns within Europe, return shipping costs are the responsibility of the customer. Returns due to damaged or defective items, or incorrect items shipped, qualify for free return shipping. Please contact us before returning damaged items to arrange proper return procedures.

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